Opening Doors to Better Business
Opening Doors provides an affordable way to offer your staff the training they need. Instruction in disability etiquette will enable your staff to develop the skills to properly serve persons with disabilities, as well as sales and marketing strategies.
The Opening Doors disability etiquette training program is video-based and industry specific. Personnel who have been through Opening Doors training gain the confidence they need to handle a variety of uncertain situations, such as correct money handling procedures with customers who are blind or who have low vision.
Opening Doors teaches your employees to to give outstanding service to all of their customers - by anticipating their needs and then delivering beyond their expectations. The standard of service your staff extends to your customers with disabilities is one all of your guests will appreciate.
The Opening Doors series has worked for other companies and it can work for yours.
Opening Doors - creates a positive attitude:
Your employess realize they are responsible for opening the doors of your facility to persons with disabilities.
Opening Doors - not a "feel good" program:
Your staff is provided with practical, specific skills to create customer satisfaction, plus the confidence to handle any situation.
Opening Doors - practical skills for success:
Opening Doors Programs Cover:
If you are not convinced that Opening Doors can help improve your business, coinsider the success of the U.S. based Embassy Suites hotel chain. Embassy Suites executives credit the Opening Doors training program for boosting wheelchair room rentals - over 23,000 wheelchair room rentals per year over the first three years. Opening Doors has also been credited with the $13 million return on investment Embassy Suites has enjoyed - from persons with mobility impairments alone!
Think of what Opening Doorsmight mean for your business. Be the first to offer the level of service that over four million Canadian customers desire. Be among the first to recognize the potential for growth in the Canadian market. The marketplace for persons with disabilities is largely unserved, and Opening Doors is offering the opportunity to be at the head of the class when it comes to meeting the needs of persons with disabilities. Open the door to your profit potential with the Opening Doors program.
"Never has a training program received such high marks by our employees."
- Clyde E. Culp, Former President and CEO, Long John Silver's Restaurents Inc.
Ordering Info:
Ordering Opening Doors Training Materials is - all you have to do is choose the module that meets your needs,
Limited Service Lodging Video
40 minute training video, activity book and 25 employee brochures.
Full Service Lodging Video (Hotels with Food and Beverage Service)
48 minute training video, activity book and 6 brochure masters with reproduction permission.
Full Service Hotel Training Package
48 minute training video, 166 page leader's guide, 24 overhead tranparencies, 6 brochure masters with reproduction permission.
Contact:
Suite S-21 West End Mall
6960 Mumford Road
Halifax, NS B3L 4P1
Tel: (902) 423-1277
TDD: (902) 425-8326
Fax: (902) 492-1213
Toll Free (Nova Scotia Only) 1-800-889-1889
Email: halifax@canparaplegic.org
Learn from the Experts
W.C. Duke Associates Inc., Producers
W.C. Duke has over 40 years combined teachinf and training experience. The founders, executives and trainers have family members with disabilities, or have impairments themselves.
Canadian Paraplegic Association (NS), Canadian Distributors
The Canadian Paraplegic Association (CPA) was established in 1945 by a group of paralyzed war veterans, and orginally developed as a self-help organization.
